Wednesday night we learned our plane stop in Florida before heading to Italy was delayed. That meant we would not make our connection and would have to over night in New Jersey. We had a family wedding to attend in Baco Raton so we did not want to take this option.
Hopeful souls that we are, we decided to accept the re-route through Chicago. Winds were 70 miles an hour. We circled for an hour. When we landed, it was snowing. We raced to the next flight but it was delayed two hours. Once boarded, we sat on the tarmac for another hour. First, they had to find a pilot. Then they needed to wait in line to de-ice the plane. By the time our plane was to be serviced, the co-pilot had exceeded the time he could fly.
They cancelled the flight. As soon as that happened, Greg got on his cell to United reservations. He waited for at least 30-40 minutes while we de-planed and went to customer service with several hundred people. As it would happen, one of the de-icing trucks slid into a plane and all the folks on their way to Europe on Lufthansa were stuck too.
I don't think we made the news but the scene in Chicago was just like I've seen on TV. Long lines of stranded travelers, trying to rebook. Because it was due to weather, they could not get a free hotel.
We got through to customer service while waiting in line. Greg told her we were just going to Florida the next day, not Italy, but she persisted and transferred him to the international line, with a proposed 40 minute wait.
While standing in line, a ticket agent came through the unhappy crowd with a piece of paper with the number we were already calling and instructions for getting the new boarding pass for the next day. While she was standing there, Greg told her the phone agent had transferred him to international because Europe was our final destination. She said that was incorrect and she called on our behalf.
Her name is Diane, i.e. Saint Diane. Time was now about 1 am on Friday in Chicago. Rather than the 6 am flight on Friday, she got us a 10 am flight. Because our original flight out of Portland was delayed due to mechanical problems, she got us a room for free and food vouchers. Several people approached her while she was doing this, complaining, asking questions. A woman with a Belgian or French accident kept interrupting her. FInally the agent came around the counter and took my arm. She asked me to sit down and wait because this other woman was obviously more important than me.
I did, of course. Then she whispered in my ear. I am only kidding. You are just as important as she is. Ultimately, I think she helped us because there was something she could do for us but, for the others, she could only repeat the bad news.
We stood in the zero degrees weather in our light carry on clothes waiting for the shuttle. I saw a Best Western shuttle but the guy said he was from another location. I took his number and called the site where we going to ask where we should stand and when it would arrive.
When it arrived, several Europeans revolted. They had been waiting two hours in those conditions for the Best Western shuttle but that was a different location! One of our shuttle sharers said he had seen their shuttle much earlier but they had missed it. Probably not standing in the right spot....
Experienced travelers that we are, I had insisted we eat between flights since there was no free food on either plane. That salad got us through until we reached the hotel where the restaurant was closed, of course. So we bought a frozen burrito from there Market section and they changed our room to one with a microwave so we could cook it. No utensils, of course, so we put the hot food in a paper cup.
Clean bed. Warm. Thankfully, I had a change of clothes in my carry on, a toothbruch and toothpaste. Day done.